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FAQ

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  • Can CD One Pickup & Delivery clean my rugs?
  • I have a black and an orange CD One bag, does it matter which one I use?
  • I have a black and an orange CD One bag, does it matter which one I use?
  • How Do I Cancel My Subscription / Plan?
  • Can I send dry cleaning and laundry on the same day?
  • How do I know my wash and fold order will not be mixed with anyone else’s?
  • Do you separate clothes prior to washing?
  • Will you check the pockets of my clothes before cleaning?
  • Do you pre-treat stains?
  • Does a customer have delivery instructions that they want to provide?
  • Forgot Password
  • How do I pay? How am I billed?
  • Is delivery always Free?
  • Is there an order minimum?
  • How do I update my billing information?
  • What should I expect after my first order has been placed?
  • Can you pick up my dry cleaning/laundry even if I am not home?
  • Where do I add my special preferences?
  • Do I need to separate my clothes?
  • Do You Separate Delicates
  • What if my driver is running behind schedule?
  • Can I have my clothes picked up and delivered to me the same time every week?
  • How do I know if CD One is located in my zip code?
  • What if there is inclement weather?
  • What do I put my comforter/blanket in for pick up?
  • I have a problem, what do I do?
  • What if I have special instructions for my garments?
  • What if I forgot my password?
  • What time will you pick up my order?
  • What time will my clothes be returned?
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